Contacts and audiences
Upload a contact list
Review the CSV, consent and import result before using the list.
Prepare the file Use a CSV with a header row and at least one contact. Include the contact information and preference fields required by the import guidance shown in the app.
Choose the file Open Contacts and tap Upload a list. Choose your CSV and inspect the staged import before proceeding.
Name and confirm Enter List name and read the consent confirmation. Confirm only when you have appropriate permission for the contacts and channels involved.
Import and read the result Tap Import contacts. Review ready (both channels), one channel only, skipped and unsubscribed counts. A successful import does not mean every row can receive every kind of message.
Check the list Find the new list under Your lists and inspect representative contacts. Correct skipped rows before a new import. Re-importing does not bypass retained opt-outs.
Still need a hand?Log in to Pip Social to raise a support ticket and follow the replies.Log in →
