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Product updates

What’s new in Pip Social

A plain-English record of the improvements and fixes we have released for venue teams.

Version 2026.08.27 · 27 August 2026

Improvements and fixes.

In this release

  • Made the privacy policy fit a phone screen, with every table easy to read without scrolling sideways
  • The app can now check which iPhone build is ready to install
  • The app now tells you when a newer version is ready to install
  • Downloaded app updates now wait for you to tap Restart now
  • Pip responds faster when you continue the same conversation
  • Social listening now refreshes every venue reliably instead of stopping after the first few
  • What Pip saw now tells you when its latest update is more than a day old
  • Pip's chat replies now use a 14-day calendar window so bank-holiday dates land on the right weekday
  • Pip now builds the plan you just agreed instead of bringing back unrelated saved events
  • Pip can now suggest a paid boost in chat, and nudges you toward SMS, email and boost during big events like bank holidays
  • Photo scenes can now be extended up to 30 seconds
  • Still photos now play properly at the start of a reel, with a working clock and hand-off to the next scene
  • Photo scenes now use clearer, more noticeable zoom and pan movement
  • Reel camera moves are now clearly visible, and the preview matches the finished reel
  • Choose how far each shot zooms and where the camera starts and finishes
  • Pan effects now move clearly while keeping the picture safely inside the frame
  • Pan shots can now zoom far enough to move right across the picture
  • The position picker now shows when zoom limits how far a shot can move
  • Colour looks now appear straight away when editing photo scenes in a reel
  • Video transitions can now last up to six seconds
  • Boost refusals now explain the real problem and point you to Settings when your venue location is missing
  • Boosting now refuses to start when a venue's location is missing instead of aiming at the wrong coordinate
  • Pip now improves the email you already have without duplicating menu cards or booking links

Version 2026.08.26 · 26 August 2026

Improvements and fixes.

In this release

  • Read-only MDI transcript lookup
  • Pip loads venue context once when answering a read-backed question, instead of loading it twice.
  • Pip now decides for itself when you are asking for a week or month plan, instead of matching exact words
  • Pip now answers ordinary chat questions without trying to turn every reply into a proposal
  • Pip now respects a venue's sport-free preference from the prompt, without a second model call
  • Pip now asks to use your microphone for conversations and can keep calls active when your phone locks
  • Pip's month-planning turns now log exactly where their setup time goes, so slow turns can be fixed instead of aborting
  • Pip keeps ordinary venue advice focused on the question instead of bringing up unrelated sport fixtures
  • Pip can now find the finished reel attached to a task, so the caption is written from the actual video
  • Backfill venue locations for issue 2725 (lane 1)
  • Venue addresses are now confirmed on a map search before setup and kept accurate in settings
  • AI-assisted onboarding now checks your venue address on a map before it can go live
  • Spoken chats with Pip are saved so you can return to them later

Version 2026.08.25 · 25 August 2026

Improvements and fixes.

In this release

  • Pip can check several things in sequence before answering your question
  • Social listening now lets you open the real post behind a group of comments
  • Facebook carousel images in Social listening now load from a durable copy instead of expiring
  • Social posts can now be scheduled for any future date and time
  • Brand searches now work when a venue has no usable location saved
  • Venues without a saved location no longer target boosts or review searches to the wrong place
  • New and closed venues no longer get a false location that can confuse nearby results
  • Nearby places now show a clear search prompt when Pip cannot find any

Version 2026.08.24 · 24 August 2026

Improvements and fixes.

In this release

  • Help articles can now be made public when they are published, one at a time or in a batch
  • Past dates are greyed out and exact text send times are now easy to pick
  • Fixed the email editor so the text you're editing appears at the top of the sheet, above the font and style controls, and stays visible when the keyboard opens.
  • Photos now play in the reel preview with their chosen pan and zoom movement
  • When Pip cannot finish the copy check you can carry on, as long as every photo is safe
  • Pip keeps the checks that finished, even if one photo check times out
  • Pip now explains why a social post check could not finish, while keeping your work safe
  • Pip now tells you how long to wait before trying a busy check again
  • Notification setup now describes your alert choices without showing an incorrect total
  • Splash screens now announce themselves and stay readable with larger text
  • The close button on full-screen Pip messages now sits clearly below your phone's status bar
  • Caption bars now stay centred around every word, even with spaced-out lettering
  • Weekly capacity now calls social media Social instead of Instagram
  • The weekly plan now calls social media Social instead of Instagram
  • The privacy policy is easier to read on phones and tablets
  • Older emoji stickers no longer stop the rest of an image edit from saving
  • Your green Mission card now shows only your own task for today
  • Fixed the issue where a finished reel could stay stuck in editing after its render completed.
  • Admins can now find finished reels that are stuck and make them ready to post again
  • Particle effects now work on even the shortest video scenes
  • Scheduled emails and texts are no longer held when Pip cannot prove a spelling or broken-link warning

Version 2026.08.23 · 23 August 2026

Improvements and fixes.

In this release

  • Video exports now have enough time to finish when rendering takes longer than usual
  • Reel exports finish sooner instead of waiting between progress checks
  • Reel exports now tell you they are queued instead of looking stuck
  • Reels still export after you trim a scene shorter, including scenes with text and stickers
  • The reel editor now flags a broken scene before you export and points you straight to it
  • TestFlight: Pip Social 1.0.13 build 8 submitted
  • A slow copy check on one social channel no longer wipes the results for your other channels
  • Apply a particle effect to every scene and it keeps the length you set

Version 2026.08.22 · 22 August 2026

Improvements and fixes.

In this release

  • Settings can open again after the latest iPhone app is installed
  • Finished reels now move into review instead of getting stuck before publishing
  • Email and text message limits can now be set separately for each venue
  • Email holds now say whether Pip could not run the check or show exactly what needs fixing
  • Pip now has enough time to check your message before sending
  • Sending now stays safely held if Pip's check is not set up, instead of showing a server error
  • Export problems now name the scene to check, or say plainly when Pip cannot tell why
  • You can select and move items on the image editor canvas again
  • Pip can map out a whole month without timing out
  • Pip now suggests a smaller request when a long plan does not finish
  • Every release line now shows on the releases page, even if its date is missing
  • Reopening a finished reel no longer turns it back into a draft, so you can still post it
  • When a post can't go on because a caption is blank, the app now names the channel and marks its card instead of leaving Continue dead
  • Tick an extra channel on a finished reel and Pip writes that channel its own caption, instead of copying another platform's words
  • A venue you are still setting up now shows up when you sign in, instead of disappearing until it goes live
  • A manager whose only venue is still being set up can now open and finish setting it up, instead of being told it does not exist
  • The video help pages now match the editor you actually see, including the four buttons for media, look, transition and length

Version 2026.08.21 · 21 August 2026

Improvements and fixes.

In this release

  • The dashboard now tells you when your weekly task plan could not be loaded instead of showing empty tabs
  • Your unfinished monthly plan is still there when you reopen the app
  • Pip chat now opens for the venue you have selected
  • The releases page now keeps itself up to date with the latest improvements
  • Today’s latest improvements are now listed on the releases page
  • Release history now shows the real date each update went live
  • You can now find what’s new in Pip Social from the website footer
  • Video editor controls now open in pop-outs beside your shot, and every icon in the dock opens its panel
  • Trim your reel right on the timeline, without the preview jumping about
  • Your music and its volume stay exactly as you set them when you reopen a video
  • Finished videos post exactly as you exported them, and a stuck one now sorts itself out
  • Still photos keep their timing when you replay a video, and the app no longer says a photo is missing when it is there
  • Bring photos in from your cloud storage straight into your media library
  • Image editor: gradients with two colours of your choosing, shapes that can hang off the edge, and it unsticks itself if a drag goes wrong
  • A what's new page on the website, and the app now tells you when a newer version is ready

Version 2026.08.20 · 20 August 2026

Improvements and fixes.

In this release

  • You can now set your background music volume on its own, separate from the rest of the sound.
  • Background music plays at the right speed in your finished videos.
  • Finished reels can be posted again and reused for the same venue instead of getting stuck.
  • If a video is too big to upload, you now get a clear message saying why.
  • Your saved clips stay where they should in My Videos after an update.
  • The Signature frame has a smarter look, with a rounded warm gold border and a neater second line.
  • Setting up a venue is easier: search for it by name and save your brand voice answers yourself.
  • Setup is easier to move around, and it only counts as finished once your venue is live.

Version 2026.08.19 · 19 August 2026

Improvements and fixes.

In this release

  • The video preview in the editor now plays smoothly on your phone, with all eight scene transitions shown as they will really look
  • Videos show an honest queued message while they are being made, and if one cannot be made the app names the scene causing it; trimming a scene no longer breaks the finished video
  • Saving in the photo editor no longer sticks on a spinner, and the colour and see-through controls are easier to use
  • A notification the app has not seen before no longer crashes it
  • Your plan is more honest: finished and skipped jobs drop off the calendar, your week updates when you remove something, and the app says when it could not load your tasks rather than telling you there are none
  • New Today, Future and Archive tabs on the Plan page so you can see what is coming and what is done
  • Set how often your customers can be messaged, and if a send is held back you are told why and by which rule
  • Pip scores your photos, gives you a nudge when a shot is weak, and picks your best picture for emails

Version 2026.08.18 · 18 August 2026

Improvements and fixes.

In this release

  • New home screen with My to do, Grab work and Calendar tabs
  • The image editor picks the right thing every time, and Save always works and closes the editor
  • New cut-out shapes, gradient colours and a smooth slider for see-through levels
  • Pip warns you straight away if a reel is too long, and tells you when your video is ready
  • Comments now line up with the right post, so you can see who said what
  • Jobs now say Social instead of naming one site, and Pip's suggestions all give you something to do
  • Tap Start now on an email in your plan to go straight into writing it, with the topic and picture already there
  • Your plan now shows who is doing each job, and you can filter it by person

Version 2026.08.17 · 17 August 2026

Improvements and fixes.

In this release

  • While Pip is thinking, it now tells you what it is working on, matched to the screen you are on.
  • You can apply all of Pip's suggested fixes, or clear all its advice, in one tap.
  • Jobs nobody has picked up are brought to the front so they do not get forgotten.
  • A friendly nudge into the Academy when there is something worth learning.
  • Signature videos now have a warm gold banner behind the captions.
  • Applying Pip's fix to a post now works first time, with no second check needed.
  • A clearer message when a video cannot be played.

Version 2026.08.16 · 16 August 2026

Improvements and fixes.

In this release

  • Videos from posts you do not own now play inside the app instead of sending you off elsewhere.
  • A new Signature frame, with a handwriting style, for your videos.
  • Pip checks your social post before you publish it, and its suggested fix now settles in one go — the same for text messages, which no longer stop you over a bit of advice.
  • What Pip Saw and social listening keep themselves up to date, so there are no Scan or Refresh buttons left to press.
  • A gentle nudge in the app and the portal reminds you to plan the month ahead.
  • Tasks now show who is looking after them, and you can take one on or pass it to someone else.
  • More variety in the little messages Pip shows while it is thinking.

Version 2026.08.15 · 15 August 2026

Improvements and fixes.

In this release

  • An on-screen coach while you film, showing you how to frame the shot
  • The Academy stays open even when your progress has not been saved yet

Version 2026.08.14 · 14 August 2026

Improvements and fixes.

In this release

  • You can now edit emails properly on your phone, with the same tools as the web portal.
  • Send yourself a test email before the real one goes out.
  • Ask Pip for help with the app in chat, and it will pass you to a real person if it can't answer.
  • Help now shows short answers first, so you don't have to wade through long guides.
  • A slow email preview now tells you it is loading instead of looking stuck.
  • Connecting your Facebook Page now finishes properly first time.
  • Pip's text message reviews no longer come back far too long.

Version 2026.08.13 · 13 August 2026

Improvements and fixes.

In this release

  • A fresh new Pip Social look across the app and the portal
  • A proper Help centre with articles you can read and search, right where you need them
  • Add layers to your photos, slide them around to get the framing right, and tap to pick the one you want to edit
  • Text message posts read back correctly, sit properly on your screen, and go out at the exact time you choose
  • Putting an email together works reliably again from start to finish
  • What Pip Saw now sticks to the last seven days, so it is always current
  • Put your own sign-off card on the end of your videos
  • The wording you write for Facebook stays exactly as you wrote it

Version 2026.08.12 · 12 August 2026

Improvements and fixes.

In this release

  • Making a video is more dependable: exports finish, big videos save properly, and you get honest progress instead of a false failure
  • Add a sign-off end card to a video with one tap from the filmstrip
  • What Pip Saw plays again and its buttons work
  • When you add a new layer, its controls scroll into view for you
  • Notifications now explain honestly what they will send and show whether your phone is set up for them
  • Message support and read the replies in your venue page
  • Sign up for Pip yourself on the website, with a proper card step and your first payment date shown up front

Version 2026.08.11 · 11 August 2026

Improvements and fixes.

In this release

  • A new help centre with over 130 short how-to articles.
  • You can now sign yourself up for Pip Social online.
  • Scan now finishes a lot faster.
  • Comments are now grouped under the post they were left on.
  • Your emails now look right for people reading them in Outlook.
  • What Pip Saw stays on screen instead of going blank when a check finds nothing new.
  • A scheduled post no longer stops quietly when a channel is set up wrong.

Version 2026.08.10 · 10 August 2026

Improvements and fixes.

In this release

  • Tapping something in the video editor now picks the layer you meant, not the frame behind it.
  • A finished reel no longer slips back to unfinished when it saves on its own.
  • Videos finish making themselves reliably again.

Version 2026.08.09 · 9 August 2026

Improvements and fixes.

In this release

  • Your own brand fonts now show up in finished videos and images
  • New food and match-day email designs
  • Emails keep their pictures and branding every time you save
  • Choosing a downloaded font no longer crashes the app
  • You see a still from your video while the editor opens, instead of a blank screen
  • A finished reel now hands over to the post screen properly
  • Email suggestions come up faster

Version 2026.08.08 · 8 August 2026

Improvements and fixes.

In this release

  • You can now wave away any Pip suggestion you don't fancy, and pick and choose which email tips to use.
  • New reports show you how each email and each post actually performed.
  • The video preview now matches the finished video, including effects, filters, sparkles and any layers you brought back.
  • The video editor controls now do exactly what they say, with no half-finished changes.
  • Finished videos are posted through the same sharing steps as everything else, so posting is more reliable.
  • Pip has learned your venue's character and which sports matter to your regulars.
  • Head office can now see how each team is getting on and the true billing picture.

Version 2026.08.07 · 7 August 2026

Improvements and fixes.

In this release

  • The video editor opens without crashing, and dragging through your video is smooth again
  • Video previews play properly and show a still of each scene while they load, so you are never staring at a black screen
  • If a preview cannot play, the app tells you what went wrong instead of just stopping
  • Pip's chat stays where it is and keeps going while it thinks, instead of freezing or losing your place
  • Pip chat and your Insights load noticeably faster
  • Push notifications now reach your phone reliably

Version 2026.08.06 · 6 August 2026

Improvements and fixes.

In this release

  • The video editor now shows exactly what your finished video will look like
  • Fixed the image editor so tapping and dragging works again
  • Start a post by making something first, the way it was meant to work
  • The What Pip Saw row stays still instead of jumping about
  • New email and text message areas in the app
  • Connect your Facebook Page and see everything you have posted from your phone
  • Videos from Facebook posts now pull in properly, whatever shape the post is

Version 2026.08.05 · 5 August 2026

Improvements and fixes.

In this release

  • Eight new reel styles, with fresh new effects to go with them.
  • Your videos now use your checked pub details, so names, times and facts are right.
  • What Pip Saw is now built around the comments people leave on your posts.
  • You can boost any post from your history from start to finish, and see everything you have boosted before.
  • Say yes to Pip's plan and every dated idea drops straight into your calendar in one go.
  • Your email and text message activity now shows in the app.
  • Email drafts are saved for you, and you can cancel a send you have already scheduled.
  • Pip keeps every UK football and rugby fixture for the next month, so nothing gets missed.

Version 2026.08.04 · 4 August 2026

Improvements and fixes.

In this release

  • The video editor has stopped closing the app — sliders, taps and larger text sizes no longer crash it, and Pip chat opens and closes safely.
  • Every video you export is kept on its own shelf, ready to post, and you can name it as you export or rename it later.
  • Captions are now made for your reel and shown on the video while you edit.
  • Your phone can finally buzz — alerts are actually sent, never in the middle of the night, plus a twice-weekly nudge when Pip has spotted something.
  • You can move your own photo around and change its size.
  • Facebook videos and reels now play properly, and your dashboard shows every post from the brands you follow, not just the first few.
  • Save a post from a brand you follow, and Pip tells you what its numbers actually mean.
  • An idea you say yes to now lands in your calendar, stays on screen, and cannot be added twice.

Version 2026.08.03 · 3 August 2026

Improvements and fixes.

In this release

  • Eight video templates, each now a proper design you can start from
  • Sixteen ready-made email designs, with a real preview before you pick one
  • A starting gallery of social images so you never begin with a blank post
  • Add licensed stickers to your photos and videos
  • Photo editor controls now do what they say, and it no longer sticks part way through an edit
  • TikTok posts now play properly, and videos from brands you follow play too
  • If a photo or video stops a post going out, you are told which one and why
  • Your Academy progress is saved to your own account and follows you between devices

Version 2026.08.02 · 2 August 2026

Improvements and fixes.

In this release

  • Pip has moved to a new and smarter brain, so answers and drafts come out better.
  • Anything you delete from your calendar now stays deleted.

Version 2026.08.01 · 1 August 2026

Improvements and fixes.

In this release

  • Pip answers again instead of leaving you waiting on a spinner
  • New calendar controls so you can see and change what's coming up at your venue
  • Pip now builds campaigns around your venue's real details, so the ideas fit your pub
  • Pip knows which editing tools it can really use, so what it suggests is something you can actually make
  • The goals you set for your venue now stick, and Pip keeps working towards them
  • See which social accounts are connected right from the app, and the portal makes clear which settings are yours to change

Version 2026.07.31 · 31 July 2026

Improvements and fixes.

In this release

  • Pause, change or stop a live advert without losing it
  • Boost ideas now use what is really happening at your venue
  • Every boost now shows you plainly what it is for, what the button says and what it costs
  • Posts are now written to suit each social site rather than one post for all
  • If posting stops halfway, you can pick it back up instead of starting again
  • Pip only tells you a post went out when it really did
  • Ask Pip to reword a review reply in a different style
  • The paid adverts page now refreshes itself properly

Version 2026.07.30 · 30 July 2026

Improvements and fixes.

In this release

  • Your Google reviews now come into Pip, and what Pip finds in them is laid out clearly.
  • Pip starts a chat already knowing about your pub, leads the conversation, and tells you straight when it is not sure about something.
  • You can watch Pip thinking in the chat, so you know it is working.
  • Ask Pip for a plan and it comes back with the whole set of ideas in one go.
  • Pip now points it out when something it has found does not match what you told it.
  • The video editor keeps the parts of your video in the right order.
  • If something goes wrong while making a reel, you get a usable result instead of a dead end.
  • Your numbers show up again on the insights page in the venue portal.

Version 2026.07.29 · 29 July 2026

Improvements and fixes.

In this release

  • The video editor is fixed — controls that did nothing now work, scenes look like the finished video, and exporting works again.
  • Pip's check on your emails no longer fails partway through.
  • Pip now uses the same known facts about your venue wherever you talk to it.
  • You can see what Pip is working on while it thinks.

Version 2026.07.28 · 28 July 2026

Improvements and fixes.

In this release

  • Writing emails on your phone is easier: one tap to edit any bit, and it looks the same as on the web
  • Pip can now write every part of an email for you
  • Posts get a quick quality check and a score before they go out
  • You can see straight away that Pip is working, instead of waiting at a blank screen
  • Email details and who it goes to now stay in step while you edit

Version 2026.07.27 · 27 July 2026

Improvements and fixes.

In this release

  • Pip can now write you a whole email, start to finish.
  • Email blocks fill themselves in with your venue's own details.
  • New controls for the top of your email, so you can set the header and the main picture.
  • The email you see while building is now the same as the one that gets sent.
  • Carousels can mix photos and videos in one post.
  • The stock clip picker loads more clips as you scroll instead of stopping at the first few.

Version 2026.07.26 · 26 July 2026

Improvements and fixes.

In this release

  • The inspiration feed is back to its best: brands you follow open properly and there are fresh ideas to scroll through
  • What Pip Saw is up to date again with what's going on around you
  • Pip's email suggestions now finish properly, and the wording it offers actually swaps in when you accept it
  • The camera opens and closes reliably, so you can get straight back to filming
  • The video editor works again on more phones
  • Set how much you want to spend on a boost with a simple slider
  • Picking the shape of your picture is quicker and takes up less of the screen
  • Our website now shows real screens from the app, and demo bookings only offer times we can actually make

Version 2026.07.25 · 25 July 2026

Improvements and fixes.

In this release

  • Make videos on your phone with the new video studio
  • Preview your reel full screen before you share it
  • Pip Spotted cards look sharper, with photos and video filling the whole card
  • Fixed screens in the app that would not scroll properly
  • Social posts in your venue page now show and play their full photos and video
  • A little Pip animation now shows you when Pip is busy thinking
  • New Pip website with clearer pricing, real app screens and a form to book a demo or sign your venue up

Version 2026.07.24 · 24 July 2026

Improvements and fixes.

In this release

  • Finished videos are now saved on your phone under My Videos, so you can play them again or open them up and change them.
  • You can now see your transitions and hear your music playing while you edit, instead of waiting for the finished video.
  • The text editor for reels now floats over your video, effects move as you pick them, and there is a clear button to close it.
  • Record video is back in the post builders, and videos you pick from your camera roll now import properly every time.
  • Lists scroll wherever you put your finger, not just at the very edge of the screen.
  • Pip now plans one social post and sends it to your Facebook, Instagram and TikTok together.
  • Once a post is live, Pip can offer to put money behind it, and only ever spends what is left in your budget.
  • Scan now tells you plainly what went wrong, and waits a moment and tries again instead of just failing.

Version 2026.07.23 · 23 July 2026

Improvements and fixes.

In this release

  • Setting up a venue is much quicker — Pip looks up your venue details for you, so there is far less to type in.
  • Reviews from TripAdvisor and OpenTable now appear alongside your other mentions, together with your Instagram comments.
  • You can edit and copy a reply before you send it, and check for new mentions whenever you want.
  • Plan a whole month in one go — set your goals, change any campaign you like, and say yes to the lot with one tap.
  • New video templates to start from, with text and overlays you can change right on the video.
  • Photos can now be used in a video scene, and you can drag frames to the size you want.
  • A clip you record now plays back when you review it, forms no longer hide behind the keyboard, and you can see how your reel export is getting on.
  • Text messages now go only to the audience you picked.

Version 2026.07.22 · 22 July 2026

Improvements and fixes.

In this release

  • Build a reel by hand: pick your own clips and put them in the order you want
  • Reels now play straight away in preview, and finished videos save properly
  • Plan a whole month of posts in one go
  • See the real adverts other venues are running, for ideas
  • See what people are saying about your venue and the brands you follow
  • Texts to your customers now use your own venue's wording
  • Photos and videos stay attached to your posts everywhere you look at them

Version 2026.07.21 · 21 July 2026

Improvements and fixes.

In this release

  • Pip's review of your posts is much shorter and to the point, and every change it suggests can be applied with one tap.
  • Voice notes now turn into text properly, and if one can't be used you get a plain message saying so.
  • Text message drafts get the same careful checking as your emails, with a clear reason when one can't be sent.
  • Your emails are checked while you build them instead of at the moment you press send.
  • The email preview on your phone is now exactly what your customers will get.

Version 2026.07.20 · 20 July 2026

Improvements and fixes.

In this release

  • Pip's chat no longer gets stuck going round in circles, and if a voice message fails it now says so instead of pretending all is well
  • The email preview on your phone now shows exactly what your customers will receive
  • Your pictures now fill the space properly instead of being cut off or squashed