Menu
Pip Social help centre
What can we help with?
Search the guides or browse by topic.
Watch and learn
Videos
Swipe through the quick walkthroughs.
Browse
Help by topic
Getting started
What Pip Social is, signing in, setting up your venue and finding your way around.
Browse topic →3 guidesYour monthly plan
How your plan gets made, working through tasks, and changing what does not suit you.
Browse topic →3 guidesPip
Talking to Pip, briefing him well, and teaching him your brand voice.
Browse topic →11 guidesWriting, checking, sending and measuring an email campaign.
Browse topic →3 guidesSMS
When to text, what it costs, and how segments work.
Browse topic →2 guidesSocial posts
Photos and posts across Facebook, Instagram and TikTok.
Browse topic →10 guidesVideo and reels
Scenes, layers, filming and getting a reel published.
Browse topic →4 guidesPhotos and images
The image editor, the photo coach, and your media library.
Browse topic →4 guidesContacts and audiences
Uploading contacts, active and inactive, consent and opt-outs.
Browse topic →2 guidesWhat Pip sees
What Pip saw, the brands Pip watches, and social listening.
Browse topic →1 guidesInsight and results
Reach, opens, clicks, your score and what good looks like.
Browse topic →1 guidesBilling and pricing
What it costs, your trial, credits, VAT and topping up.
Browse topic →4 guidesYour team and venues
Inviting people, removing access, switching venues and the HQ portal.
Browse topic →1 guidesSettings
Personal choices, shared venue details and controls managed by head office.
Browse topic →